Returns & Exchanges
At Urban Planet, we want you to love your purchase, but if you are not completely satisfied, we offer a 30-day window for returns and exchanges on all eligible apparel. Items must be in their original condition with tags attached to qualify for a full refund.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
Package Your Items
Securely pack the items in their original packaging, ensuring all original garment tags are attached and the packing slip is included.
Ship It Back
Print your prepaid shipping label from the portal, attach it to your package, and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse receives and inspects your return, a refund will be issued to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing